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F.A.Q |
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Questions & Answers
Our Locations?
When Urent first established
in 1994. Our mission was to
serve our customers secure,
quality, reasonable and all
inclusive car rental where
possible. Today our main
office located in Kusadasi.
In addition we can serve you
at following airports with
no extra charge. Kusadasi
Izmir.
If you do not want to take
your car at the airport no
problem; we also deliver
your car to your desired
location (Hotel or any
Address) in the area. You
can have your car at
following centers at any
address. Locations; Kusadasi,
istanbul, bodrum, marmaris,
fethiye, antalya and alanya
How to reserve?
It is simple just fill out
our reservation request
form. Please fill all the
details if possible. This is
very important for us to
serve you better. When we
have your request we will
inform you about the
availability and if the cars
are available than we
reserve your car and confirm
your reservation.
How many days in advance
we should make reservation?
Our advice is to make your
reservation as early as
possible to find an
available car.
How to secure reservation?
We need you to give us
payment guarantee for
securing your reservation.
We need to have your credit
card details by fax. Our
advice is to secure your
reservation as early as
possible because we have
limited numbers of cars..
What happens if I cancel?
Actually we charge your
credit 7 days in advance
from your arrival. But if yo
did not inform us about
cancellation up to 7 days
before your arrival we keep
to right to charge total
cost of your rental.
How to pick up reserved
car?
If you reserved to pick up
at the airport you will see
one of us just outside of
exit door waiting for you
with a board your name
written on. If you reserved
to pick up at the hotel or
any address you requested we
will find you there. You can
also pick up your car at our
offices.
How to return rental car?
If you reserved to return at
the airport one of us will
be waiting for you at the
airport to take the car. If
you returning your car at
the hotel or any address we
will come and meet you there.
You can also return the car
to our offices.
What is included in the
price?
Our rates are included
Unlimited mileage, Car
insurance (CDW), Delivery
and collection charges and
all taxes.
Which payment type do you
accept?
We accept cash in all
European currencies and US$,
Visa , Master card, Travel
checks, Euro cheks as
payment.
One way rentals?
(If you need to pick up the
car at one city and return
in a different city); one
way fee required for one way
rentals and cost depends on
distance please ask...
What happens if the car
break down?
Actually we do every effort
possible to check our cars
technically very careful.
Because we do not want any
technical problems on your
vacation. But if it occurs
we guarantee to fix the
problem as soon as possible
or if the problem is a big
one we change your car with
another one.
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